Bereavement/Volunteer Coordinator in Prescott, AZ at Compassus

Date Posted: 10/9/2018

Job Snapshot

Job Description



Current Compassus Colleagues: Please apply via Workday.

POSITION SUMMARY:

The Bereavement Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Bereavement Coordinator is a hospice-trained interdisciplinary team member who ensures grief counseling for the bereaved. S/he will oversee and ensure compliance of the bereavement department with corporate, state and federal mandates. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

POSITION SUMMARY:

The Volunteer Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Volunteer Coordinator is responsible for recruiting, training, supervising, and retaining volunteers and volunteer coordinators to adequately support volunteer operations and to ensure compliance with corporate, state, and federal regulations.  He/she will ensure the coordination of patient and family needs for volunteer services and will oversee the development of and implementation of the plans of care to meet those needs. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

PRINCIPAL ACCOUNTABILITIES-Bereavement Coordinator

  • Supports agency and corporate policies, goals, and objectives.   
  • Promotes a positive working relationship between agency and corporate personnel.
  • Attends and participates in staff meetings, educational programs and community events, as requested.
  • Promotes hospice philosophy.
  • Communicates identified needs and potential solutions to supervisor.
  • Ensures regulatory compliance in record keeping and all other bereavement activities.
    • Ensures assessment of bereavement needs according to corporate, state, and federal regulations.
    • Develops, implements, and documents a plan of care according to identified needs.
    • Maintains bereavement records, as required by guidelines.
  • Trains staff, volunteers, and the public sector through in-services and public speaking.   
    • Schedules presentations to community groups.
    • Recruits and retains volunteers and staff to provide grief support.
    • Assists in orientation and training of volunteers and staff to ensure they receive appropriate orientation and training, consistent with acceptable standards of hospice practice.
    • Oversees bereavement follow-up by staff and volunteers.
  • Functions as an IDT member.  
    • Attends IDT meetings and communicates needs of the pre-bereaved and current bereaved to IDT members.
    • Works closely with Social Worker following the pre-bereavement assessment to ascertain needs.
    • Prepares service reports, as requested by management.
  • Ensures provision of grief support to the bereaved.
    • Provides, or arranges for, grief counseling visits to meet the needs of the pre-bereavement Plan of Care and Post Death Bereavement Plan of Care.
    • Designs/obtains materials for distribution to families eligible for hospice bereavement services.
    • Organizes and conducts a minimum of two grief recovery support group sessions per year.
    • Assists with organizing and conducting annual memorial services for the entire census and any or all LTCF memorial services, as requested.
  • Performs other duties as assigned.  

PRINCIPAL ACCOUNTABILITIES-Volunteer Coordinator

  • Supports agency and corporate policies, goals, and objectives.  
  • Promotes a positive working relationship between agency and corporate personnel.
  • Attends and participates in staff meetings, educational programs and community events, as requested.
  • Promotes hospice philosophy.
  • Communicates identified needs and potential solutions to supervisor.
  • Recruits volunteers.
  • Ensures adequate level of volunteer involvement.
  • Prepares and performs public service announcements.
  • Attends approved community events promoting volunteerism.
  •  Maintains records of recruitment, as required.
  • Trains staff and volunteers.
  • Interviews, screens and trains all potential volunteers and coordinators to ensure compliance with regulatory mandates.
  • Maintains required volunteer files and volunteer hours.
  • Coordinates at least four volunteer in-services per year.
  • Monitors volunteer time logs, data entry, and patient documentation to ensure accuracy and timely submissions.
  • Functions as an IDT member.
  • Attends IDT meetings.
  • Offers volunteer assistance and communicates needs and involvement of volunteers.
  • Prepares service reports as requested by management.
  • Oversees volunteer support in Assisting with bereavement visits.
  • Maintains documentation of patient contacts and Plans of Care to comply with state and federal regulations.
  • Assigns and oversees patient and office volunteers.
  • Coordinates efforts to enhance volunteer retention.
  • Organizes and conducts regularly scheduled volunteer meetings.
  • Prepares and coordinates mailing of volunteer newsletter.
  • Maintains documentation of all volunteer retention activities.
  • Works within the established budget.
  • Plans, organizes and implements annual volunteer recognition banquet, awards, acknowledgements, and activities every April.
  • Prepares presentations.
  • Uses creative ideas that motivate the audience.
  • Organizes material in an easily understandable format.
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES-Volunteer Coordinator

Directly supervises volunteers. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining volunteers; addressing complaints and resolving problems.

Education and/or Experience

Bereavement Coordinator: High school diploma or general education degree. Two to three years experience in grief and loss counseling and/or training; or equivalent combination of education and experience.

Volunteer Coordinator: High school diploma or general education degree. College degree preferred. Experience in Social Services, Human Services, Resource Management or related field is helpful; or equivalent combination of education and experience.

WORK ENVIRONMENT The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.  Must drive frequently.

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