Director of Clinical and Operations Solutions in Brentwood, TN at Compassus

Date Posted: 9/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Brentwood, TN
  • Date Posted:
  • Job ID:

Job Description

Current Compassus Colleagues: Please apply via Workday.

Position Summary

The Director of Clinical and Operations Solutions is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation.  S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Director of Clinical and Operations Solutions is a multidisciplinary professional with flexible skill sets who is able to perform effectively as an executive director, clinical director or member of the EMR deployment and support team.

Primarily, the Director of Clinical and Operations Solutions is part of a unit of subject matter experts in the organizational EMR system and participates in the development of training materials, deployment of system implementation/ conversion, and provision of direct training and support for new users at the individual and program level.  The Director of Clinical and Operations Solutions is also engaged as a member of the corporate team at the regional level to perform in interim roles based on program-level needs which may include leadership, operational performance management, clinical direction and leadership, and program gap analysis or problem solving.

Principal Accountabilities - General

Regulatory Compliance Pillar of Success: 

  • Reads and incorporates into practice the policies and procedures for Compassus in the provision of care and services to hospice patients and all compliance and IT policies pertinent to the role.
  • Creates a compliance-conducive environment in which Company policies and procedures are the operating norm. Articulates the framework for regulatory compliance from the federal perspective and the application/ implications for use of the EMR.
  • Adheres to company expectations for the protection of confidential information.
  • Contributes as necessary to internal and external surveys, audits, and investigations, providing truthful and accurate information.

Colleagues Pillar of Success

  • Creates a positive climate in which each Colleague feels highly valued, involved, and engaged; productivity is fostered; quality and service are promoted; and our “employer-of-choice” reputation is advanced.
  • Works collaboratively in a team environment; approaches each training opportunity as a partner with the program leadership.
  • Promotes effective communication and seeks solutions to concerns raised.
  • Utilizes principles of adult learning to support different members of the hospice team in their adoption of new skills via EMR and other tools.
  • Communicates well horizontally, vertically, and within the matrixed organization.
  • Demonstrates a caring connection with all Colleagues, treating everyone with compassion, dignity and respect. 
  • Handles difficult situations with composure and assists Colleagues with their work-related stress.
  • Gives frequent and appropriate feedback, coaching, and mentoring, recognizing and rewarding strong performance, and helping Colleagues develop and accept accountability for their performance.

Quality Pillar of Success

  • Seeks feedback and incorporates learning into delivery of training materials to improve quality outcomes.
  • Participates in the development and review of all training materials to be presented to ensure proficiency and familiarity with content.
  • Delivers world-class in-person training sessions designed to promote successful adoption of new skills associated with the EMR.
  • Provides ongoing follow up support and technical assistance to enhance learner uptake of new knowledge.
  • Draws on hospice experience to promote application of real-world situations in learning.
  • Understands core issues and provides logical solutions.
  • Engages subject matter experts and stakeholders, and leverages their input to arrive at the best solution.

Service Pillar of Success

  • Considers colleagues as the primary customer and is committed to high-level customer experience and satisfaction throughout the learning process.
  • Consistently uses the Compassus mission and values to elevate service delivery and transform the learner’s experience.
  • Seeks new methods to support colleagues when change is required; ensures compassionate and considerate approach in all interactions.
  • Solicits feedback from internal and external customers and responds appropriately to feedback in the interest of improving service.

Growth Pillar of Success

  • Demonstrates a “Level 5” Commitment to achieving Company growth and results to ensure long-term viability.
  • Engages all Colleagues in the Growth goal.
  • Assesses opportunities and develops local initiatives to achieve stated, goals, based on systematic analysis of supporting data and in concert with appropriate Company resources.
  • Tracks and communicates progress toward goals.

Financial Responsibility Pillar of Success

  • Understands the Big 5 operating expenses.
  • Participates in the development of and adheres to the budget.
  • Analyzes available data to make sound financial decisions, lowering/eliminating costs where possible.
  • Makes efficient and effective use of time, Colleagues, and other resources, balancing short-term results with long-term organizational health.

Additional Accountabilities - Clinical and Executive Leadership

  • Oversees the consultative process between the Medical Director and the members of the Interdisciplinary Team (IDT), assists in requesting appropriate care orders and attendance to identified patient needs if patient’s attending physician is not available.
  • Ensures hospice services are available 24/7.
  • Follows state regulatory requirements for supervision of nursing services.
  • Manages all members of the IDT including aspects of scheduling, productivity, mentoring, pay practices, time keeping, performance reviews, and colleague support.
  • Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.
  • Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.
  • Participates in performance improvement programs.
  • Upholds a personal philosophy of integrity and commitment; communicates proactively when schedule changes are needed.
  • Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes.
  • Participates in care delivery for patients as needed including conducting admissions, recertification visits, routine visits, and discharge visits.
  • Manages the care for a caseload of patients if needed to support ebb and flow of census changes.
  • Participates in after-hours shifts as needed including primary and back-up on-call.
  • Serves as the administrator on call when scheduled.
  • Performs other duties as assigned.

Knowledge and Skills   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Registered Nurse with an active, unencumbered license – COMPACT license is preferred
  • Proficient in the use and function of Homecare Homebase EMR for Hospice – experience must be in the past 12 months
  • Minimum of 5 years of nursing experience, 3 in hospice
  • Minimum of 5 years of management experience, 2 in hospice or home care
  • Bachelor’s degree is strongly preferred but not required
  • Experience in a regional role in hospice or home care is preferred but not required

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentage.

Language Skills

Communication is critical in this role.  Effective communication skills include public speaking, active listening, knowledge of adult learning theory or principles, and the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  The ability to write reports, business correspondence, and procedure manuals as well as the ability to effectively disseminate information to divergent groups of learners are key skills.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Computer Skills

This is primarily a technical role and proficiency with the Homecare Homebase EMR for Hospice system is required.  Other computer skills include proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and ability to use different electronic devices to support communication and learning needs.

Other Qualifications

Possess strong leadership, organizational and interpersonal skills.  Must be of high integrity including maintenance of confidential information including all personnel and patient records. Role requires 75-100% travel across the United States including all time zones and weather conditions. Relocation is not required.  

Certifications, Licenses and Registrations

Active nursing license. Information Systems certifications/ training are helpful. Must have a valid driver's license and auto liability insurance.  Willing to become licensed as a registered nurse in all states with a Compassus program location.

Other Skills and Abilities

Ability to articulate hospice roles for the IDT and apply principles of care delivery to use of EMR system. Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Join our Talent Network at the link below to stay up to date on our current openings.


  1. Care Manager Jobs
  2. Program Manager Jobs