Director of Strategic Partnership in Dallas, TX at Compassus

Date Posted: 7/28/2018

Job Snapshot

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  • Location:
    Dallas, TX
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Job Description

Current Compassus Colleagues: Please apply via Workday.

The Director of Strategic Partnerships is responsible for modeling the three Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the six Pillars of success as the foundation. The Director of Strategic Partnerships is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company, among all departments, and all external stakeholders. The Director of Strategic Partnerships, under the direction of the Divisional Vice President of Sales, is responsible for assisting referral sources in identifying patients with care needs that match the services provided by hospice.   S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies. This person defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.


Regulatory Compliance Pillar of Success

  • Ensures compliance with all applicable laws, rules, and regulations; and reports any and all suspected non-compliance.
  • Creates a compliance-conducive environment in which Company policies and procedures are the operating norm.
  • Models leadership and compliance in all circumstances related to protecting patient, family, Colleague, and Company confidential information.
  • Contributes as necessary to internal and external surveys, audits, and investigations, providing truthful and accurate information.

Colleagues and Culture Pillar of Success

  • Promotes a positive working relationship between Program and corporate personnel
  • Attends and participates in staff meetings, educational programs and community events, as requested
  • Promotes hospice philosophy
  • Communicates identified needs and potential solutions to Supervisor
  • Represents Compassus and its services in a competent, professional manner consistent with the organization’s service and teamwork culture
  • Supports Program and corporate policies, goals, and objectives

Quality Pillar of Success

  • Explains hospice services and benefits to patients, family members, and significant others in a manner that facilitates an accurate and positive view of hospice services
  • Obtains signatures on all required forms, provides copies to patient/responsible party
  • Assesses patient’s eligibility and admits to service, as appropriate
  • Initiates initial plan of care with authorization of the attending physician and hospice medical director
  • Ensures all patient’s initial needs are met, i.e., pain/symptom management, DME, medications, supplies, services

Service Pillar of Success

  • Exemplifies the Compassus Service Commitment in all actions.
  • Demonstrates willingness and ability to adjust to change rapidly and is flexible in a variety of situations.
  • Is open, receptive, approachable, and quick to respond to direction and assignments.

Growth Pillar of Success

  • Provides education to hospitals and facilities on the purpose, process, and goal of general inpatient care
  • Works closely with facilities and hospitals to identifying, transition, and admit patients appropriate for general inpatient services

Financial Responsibility Pillar of Success

  • Conducts business effectively and in a fiscally responsible manner.
  • Applies the most cost-effective approach to every situation.
  • Practices good stewardship with regard to Company time, money, and physical resources.

Position-Specific Responsibilities

  • Extends the Hospice relationship into new markets by seeking prospective business partners, initiating and presenting Compassus’ services, and utilizing existing networks of industry contacts to generate new business.
  • Locates and/or proposes potential business deals by contacting prospective partners, establishing rapport, scheduling meetings for presentations, and discovering and exploring opportunities to provide services to new clients.
  • Manages existing clients by maintaining positive relationships with clients and ensuring customer satisfaction.
  • Obtains and analyzes data regarding the organization's staff, current and potential patient population, and services
  • Conducts special studies to evaluate and develop new programs and services
  • Collaborates with regional marketing efforts to increase utilization of programs and resources
  • In collaboration with division leadership, provides local oversight for Physician Sales and Outreach for Wesley Medical Center
  • Institutes practice changes based upon findings from the monitoring and evaluation process
  • Participates in the development of the organization's strategic plans to meet the needs of the community and organization's financial targets
  • Completes admission process according to program/Corporate policy.
  • Collaborates with IDT members regarding initial plan of care, patient’s condition and other essential information
  • Ensures all forms are completed, dated, and signed, and turns in to the Admission Coordinator
  • Establishes and maintains significant professional relationships.
  • Works closely with community, hospital, and facility education representatives to meet growth and development targets and maintain market acceptance and allegiance
  • Provides education to hospitals and facilities on the purpose, process, and goal of general inpatient care
  • Works closely with facilities and hospitals to understand and identify patients appropriate for hospice and/or palliative services
  • Performs other duties as assigned.

KNOWLEDGE AND SKILLS    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong written and verbal communications.  Ability to document as required by regulations. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to successfully write reports and business correspondence. 
  • Ability to effectively present information and respond to questions from Leaders, Colleagues, patients and family members, and the general public.
  • Ability to define problems, understand and collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in a variety of forms and deal with several abstract and concrete variables.
  • Proficiency in Microsoft Office Suite.  Experience with healthcare systems is helpful.
  • Strong organizational and interpersonal skills.
  • Ability to work a flexible schedule, to include some evenings and weekends.
  • Must be able to travel.
  • Ability to maintain confidentiality of information, such as patient and Company files.

Education and/or Experience

Bachelor’s degree and 3-5 years of sales or marketing experience. MBA and experience in healthcare marketing preferred. Hospice, Palliative, hospital and/or long-term care clinical experience highly preferred.

Other Qualifications

Understanding and acceptance of hospice philosophy. Must be of high integrity including maintenance of confidential information including all patient records. Strong communication skills. Ability to work a flexible schedule, to include some evenings and weekends. Must be able to travel.  Ability to work independently in the management of assigned responsibilities.

Certifications, Licenses and Registrations

A valid driver’s license and auto liability insurance.

Other Skills and Abilities

Ability to work with patients who are terminally ill and their family members.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the colleague is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Colleague is frequently required to walk. The Colleague is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be possible exposure to infectious diseases. The noise level in the work environment is usually quiet.

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