Hospice Care Coordinator in Brentwood, TN at Compassus

Date Posted: 7/31/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Brentwood, TN
  • Job Type:
  • Date Posted:
    7/31/2018
  • Job ID:
    2018-06164

Job Description



Current Compassus Colleagues: Please apply via Workday.

Position Summary


The Hospice Care Coordinator is responsible for receiving incoming calls to presents Hospice services and benefits to patients/family and coordinates the assessment and the admissions process with the local program. You'll be responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.


Principal Accountabilities


Regulatory Compliance Pillar of Success: 

  • Reads and incorporates into practice the policies and procedures for Compassus as related to the Hospice Care Coordinator position.
  • Articulates the framework for regulatory compliance from federal perspective and the application/ implications for the Hospice Care Coordinator.
  • Adheres to company expectations for the protection of confidential information.

Colleagues Pillar of Success

  • Works collaboratively in a team environment.
  • Promotes effective communication and seeks solutions to concerns raised.
  • Supports agency and corporate policies, goals, and objectives.    
  • Promotes a positive working relationship between corporate personnel and the program.
  • Promotes hospice philosophy.
  • Communicates identified needs and potential solutions.

Quality Pillar of Success

  • Coordinates assessment and admission of patient to hospice services.
  • Assesses patient’s eligibility to admit to service, as appropriate.

Service Pillar of Success

  • Explains hospice services and benefits to patients, family members and significant others.
  • Initiates initial conversation with patient and families and ensures a smooth transition to the program.
  • Provides attentive follow up with patients/family and programs to promote a seamlessly process for the patients and families.
  • Receives incoming calls and promotes care to hospice appropriate patients.
  • Maintains a positive relationship with the programs.
  • Ensures proper notifications of admission to programs are accurately documented.
  • Documents incoming calls, as directed.
  • Analyzes data to provide leadership.

Growth Pillar of Success

  • Demonstrates a “Level 5” Commitment to achieving Company growth and results to ensure long-term viability.
  • Engages all Colleagues in the Growth goal.
  • Assesses opportunities and develops local initiatives to achieve stated, goals, based on systematic analysis of supporting data and in concert with appropriate Company resources.
  • Tracks and communicates progress toward goals.

Financial Responsibility Pillar of Success

  • Understands the Big 5 operating expenses.
  • Participates in the development of and adheres to the budget.
  • Analyzes available data to make sound financial decisions, lowering/eliminating costs where possible.
  • Makes efficient and effective use of time, Colleagues, and other resources, balancing short-term results with long-term organizational health.

  • Performs other duties as assigned.

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Bachelor’s degree. Three to five years’ experience in inside sales. Hospice, Palliative, hospital and/or long-term care clinical experience highly preferred.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentage.


Language Skills

Strong communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information one on one and be able to respond to questions from colleagues, patients, families, and the general public.


Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.


Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software.


Other Qualifications

Possess strong leadership, organizational and interpersonal skills. Ability to work a flexible schedule, to include some evenings and weekends. Must be able to travel. Ability to work independently in the management of assigned responsibilities.  


Certifications, Licenses and Registrations

A valid driver’s license and auto liability insurance.


Other Skills and Abilities

Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Must be of high integrity including maintenance of confidential information including all patient records and Company files.


Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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