Registered Nurse Spanish Speaking Palliative Care in Anaheim, CA at Compassus

Date Posted: 4/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Anaheim, CA
  • Date Posted:
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Job Description

Current Compassus Colleagues: Please apply via Workday.


The Palliative Coordinator II is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Palliative Coordinator II has responsibility for the patient chart, including establishing the chart upon the initial referral and the ongoing maintenance of documentation until the patient is discharged and the chart is closed in accordance with Medicare/Medicaid rules and regulations.  The Palliative Coordinator II will facilitate the flow of patient care from initial consultation to patient discharge, including patient scheduling and phone triage.  S/he is responsible for submission and tracking of patient billing and for maintenance of patient metrics. The Palliative Coordinator II will assist in providing palliative care education to audiences of varying sizes and backgrounds. 


  • Regulatory Compliance Pillar of Success
    • Complies with all federal, state, and local laws, rules, and regulations to which the Company is subject.
    • Understands and adheres to all Company policies and procedures.
    • Protects the confidentiality of all patient, Colleague, and Company information.   
    • Cooperates with internal and external surveys, audits and investigations, providing truthful and accurate information.

  • Colleagues and Culture Pillar of Success
  • Contributes to a positive and professional work environment through personal choice of actions, according to the Compassus Code of Ethical Conduct.
  • Participates in regular, direct, and effective communications with Colleagues and Leaders, promoting team building, problem solving, and peer support.
  • Promotes a positive working relationship between Program and Corporate personnel.
  • Attends and participates in staff meetings, educational programs and community events, as requested.
  • Promotes palliative care and hospice philosophy.
  • Communicates identified needs and potential solutions to manager.
  • Participates in weekly development meetings; completes and submits, as required, all activity reports and documentation.

  • Quality Pillar of Success
    • Exhibits compassion, dignity, and respect to our patients and families in all circumstances.
    • Works consistently to do things right the first time, in accordance with our core value of Excellence.
    • Makes efficient and effective use of resources to complete assignments.
  • Demonstrates personal responsibility for professional development and training.
  • Participates in the Quality and Performance Improvement (QAPI) process of the hospice Program.

  • Service Pillar of Success
    • Exemplifies the Compassus Service Commitment in all actions.
    • Demonstrates willingness and ability to adjust to change rapidly and is flexible in a variety of situations.
    • Is open, receptive, approachable, and quick to respond to direction and assignments.

  • Growth Pillar of Success
    • Demonstrates initiative and a “Level 5” Commitment to achieving Company growth and results to ensure long-term viability.
    • Represents the Company positively and professionally within the community.
    • Provides accurate information regarding palliative and hospice services in response to inquiries by healthcare providers and general public.
    • Participates in community and organizational programs as requested to promote professional growth and understanding of palliative and hospice care.

  • Financial Responsibility Pillar of Success
  • Conducts business effectively and in a fiscally responsible manner.
  • Applies the most cost-effective approach to every situation.
  • Practices good stewardship with regard to Company time, money, and physical resources.
  • Performs other duties as assigned.

Position-Specific Responsibilities

  • Supports agency and corporate policies, goals, and objectives.    
  • Promotes a positive working relationship between Executive Director, Medical Director and staff to achieve goals within the service line
  • Attends and participates in staff meetings, educational programs and community events, as requested.
  • Provides Palliative Care education to referral sources and the community.
  • Utilizes and models excellent customer service skills at all times.
  • Promotes Palliative Care and hospice philosophy.
  • Seeks opportunities to assist patients, families and co-workers
  • Demonstrates teamwork and cooperation
  • Communicates identified needs and potential solutions to supervisor.
  • Seeks direction from supervisor and works with limited supervision

  • Performs clerical tasks as follows:
  • Establishes patient chart.
  • Ensures all referral documentation is signed and dated.
    • Submits requests for medical records and hospital inpatient charts,
    • Fulfills patient record requests
    • Updates policies and procedures as necessary including providing education to the Palliative Care team.
    • Files documents accurately in corresponding patient chart, and thins charts as necessary.
    • Schedules new and follow up Community Palliative Care visits for multiple providers
    • Confirms appointments with Community Palliative Care patients the day before scheduled visit.
  • Answers incoming telephone calls, takes accurate messages, and transfers calls appropriately.
  • Rotates deceased/discharged patient charts from active chart status, and establishes deceased/discharged patient files.
  • Coordinates required metric data
  • Ensures MIPs/MACRA data is organized and accurate within specified deadlines
  • Resolves administrative and operational issues including the maintenance of clinic property, computer systems, and installed software applications.
  • Verifies patients’ benefits
  • Performs billing tasks as outlined in the Palliative Care Guideline :Preparation for Submission of Palliative Care Bills
  • Creates and maintains required employee records for Palliative Care providers including but not limited tracking of license and certification expiration dates. 
  • Coordinates communication with the members of the Palliative Care service
  • Communicates effectively with members of Palliative Care service, patients, families, and the community.
  • Provides patient triage to assist providers in delivering optimal patient care
  • Coordinates Palliative Care team meeting
  • Serves as a liaison between clinic and external agencies to coordinate appropriate patient care tasks.
  • Transfers phone system to secondary system as appropriate.
  • Faxes documentation of Palliative Care encounters to attending physician / Primary Care Physician
  • Performs other duties as assigned

KNOWLEDGE AND SKILLS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.
  • Ability to read, write and speak English fluently. Strong written and verbal communications. 
  • Ability to document as required by regulations. 
  • Ability to organize and prioritize workloads in a face paced environment
  • Ability to successfully write reports and business correspondence. 
  • Ability to effectively present information and respond to questions from Leaders, Colleagues, patients and family members, and the general public.
  • Ability to define problems, understand and collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in a variety of forms and deal with several abstract and concrete variables.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational and interpersonal skills.
  • Ability to maintain confidentiality of information, such as patient and Company files.
  • Ability to adhere to policies and procedures
  • Ability to work as a team player and demonstrate tact, resourcefulness, and dedication

Education and/or Experience

Registered Nurse with a current nursing license in state of employment.  Minimum three years of nursing practice or equivalent experience required. 1 year of either hospice or palliative care experience preferred.

Other Qualifications

Effective communications with physicians, nurses, and other healthcare personnel. Experienced in answering telephones and responding to patients or families. Knowledge of palliative care and symptom control in terminal illnesses. Knowledge of the holistic approach toward patient care as it applies to hospice patients and families.  Knowledge of Medicare and commercial insurances.  Knowledge and acceptance of hospice philosophy and eligibility requirements.  High integrity, including maintenance of confidential information such as patient records. 

Certifications, Licenses and Registrations

Registered Nurse in state of employment.  Must have a valid driver’s license and auto liability insurance.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Colleague is regularly required to sit and talk or hear. The colleague is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The Colleague must occasionally lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

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