Social Worker/Volunteer Coordinator in Meridian, ID at Compassus

Date Posted: 8/29/2018

Job Snapshot

Job Description



Current Compassus Colleagues: Please apply via Workday.

Position Summary


The Social Worker is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Hospice Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Social Worker provides preventive, educational, and evaluative and treatment services to meet the psychosocial needs of patients and their families, to help them improve, restore, and maintain their maximum level of coping.  The Social Worker utilizes community resources and the interdisciplinary team to aid in this process. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.


The Volunteer Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Volunteer Coordinator is responsible for recruiting, selecting, training, supervising, and retaining volunteers to adequately support volunteer operations and to ensure compliance with state and federal regulations.  He/she will ensure the coordination of patient and family needs for volunteer services and will oversee the development and implementation of the plan of care to meet those needs. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.


Principal Accountabilities - Social Worker


Regulatory Compliance Pillar of Success: 

  • Reads and incorporates into practice the policies and procedures for Compassus as related to the Social Worker position.
  • Articulates the framework for regulatory compliance from federal perspective and the application/ implications for the Social Worker.
  • Adheres to company expectations for the protection of confidential information.
  • Explains hospice services and Medicare benefits to patients and families; obtains Informed Consent and Election of Benefits documents as requested.
  • Submits appropriate documentation and paperwork to facilities at the completion of patient visits; documentation is completed and submitted timely according to company policy.
  • Articulates the regulatory framework governing the role of the Social Worker (federal and state, if applicable).
  • Reads and incorporates into practice the policies and procedures for Compassus in the provision of care and services to hospice patients.
  • Participates as a member of the IDT, including development and implementation of the plan of care.
  • Provides psycho-social support and counseling services to the patient and family; supports the involvement of external counseling resources commensurate with patient/family needs and scope of practice.

Colleagues Pillar of Success

  • Works collaboratively in a team environment.
  • Promotes effective communication and seeks solutions to concerns raised
  • Assists in identifying the need for intervention of other IDT members.
  • Effectively communicates patient and family needs to IDT.
  • Works collaboratively in a team environment to promote the values of hospice and of Compassus.

Quality Pillar of Success

  • Collaborates with IDT to coordinate psycho-social care and support for the patient and family to ensure appropriateness, continuity, and quality of care.
  • Maintains updated, comprehensive care plans which reflect current problems, goals and interventions for patients.
  • Maintains respect for the family's environment and belief systems, and remains nondiscriminatory regarding age, race, religion, sex, sexual orientation, national origin, physical or mental disability, and other personal matters.

Service Pillar of Success

  • Completes initial and ongoing psycho-social assessments for patients; identifies and addresses concerns/ issues related to:
  • Financial means
  • Insurance
  • Living arrangements/ placement for long-term care
  • Caregiver stressors
  • Pre-bereavement and anticipatory grief
  • Community resource needs
  • Facilitates placement in long-term care as warranted and monitors adjustment
  • Participates in care planning meetings at long-term care facilities
  • Supports and facilitates advance planning including:
  • Living will/ POA documents
  • Funeral arrangements
  • Memorial services
  • Body/ organ donation

Growth Pillar of Success

  • Demonstrates a “Level 5” Commitment to achieving Company growth and results to ensure long-term viability.
  • Engages all Colleagues in the Growth goal.
  • Assesses opportunities and develops local initiatives to achieve stated, goals, based on systematic analysis of supporting data and in concert with appropriate Company resources.
  • Tracks and communicates progress toward goals.
  • Supervises social work practicum student.
  • Promotes hospice philosophy.
  • Represents Compassus with professionalism, integrity and competence.

Principal Accountabilities - Volunteer Coordinator


Regulatory Compliance Pillar of Success: 

  • Articulates the regulatory framework governing the role of the Volunteer Coordinator and Volunteers (federal and state, if applicable).
  • Reads and incorporates into practice the policies and procedures for Compassus in the provision of care and services to hospice patients.
  • Participates as a member of the IDT, including development and implementation of the plan of care.
  • Promotes the use of volunteers as an intervention to support patient care needs.
  • Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
  • Adheres to common human resource policies in recruitment and selection processes.
  • Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
  • Performs initial and ongoing competency evaluations to verify training and support needs.
  • Maintains records of all recruitment and retention activities.
  • Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.

Colleagues Pillar of Success

  • Assists in identifying the need for intervention of other IDT members.
  • Effectively communicates patient and family needs to IDT.
  • Provides education about volunteer services and role of the volunteer to members of the IDT.
  • Works collaboratively in a team environment to promote the values of hospice and of Compassus.
  • Recognizes issues or concerns and escalates appropriately.
  • Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
  • Utilizes a variety of means to communicate with and retain active volunteers, which may include:
  • Newsletters
  • Email campaigns
  • Gatherings/ celebratory events
  • Meetings

Quality Pillar of Success

  • Delivers high quality training for new volunteers.
  • Delivers at least 4 in-services per year for active volunteers.
  • Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
  • Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.

Service Pillar of Success

  • Attends and participates in community events, promoting Compassus as a place to volunteer.
  • Develops and performs public service announcements regarding hospice volunteerism.
  • Promotes hospice philosophy and the integral role of volunteers to support patients.
  • Performs the role of the patient care volunteer when needed to support plan of care interventions.

Growth Pillar of Success

  • Demonstrates a “Level 5” Commitment to achieving Company growth and results to ensure long-term viability.
  • Engages all Colleagues in the Growth goal.
  • Assesses opportunities and develops local initiatives to achieve stated, goals, based on systematic analysis of supporting data and in concert with appropriate Company resources.
  • Tracks and communicates progress toward goals.
  • Works with all members of the hospice team to promote Compassus in the community.
  • Leverages community events, professional contacts and volunteer network to promote Compassus and hospice.

Financial Responsibility Pillar of Success

  • Understands the Big 5 operating expenses.
  • Participates in the development of and adheres to the budget.
  • Analyzes available data to make sound financial decisions, lowering/eliminating costs where possible.
  • Makes efficient and effective use of time, Colleagues, and other resources, balancing short-term results with long-term organizational health.
  • Manages expenses of volunteer program.
  • Seeks resources which maximize outcomes.

Supervisory Responsibilities

The Volunteer Coordinator directly supervises volunteers. Responsibilities include interviewing, hiring, and training volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining volunteers; addressing complaints and resolving problems.


Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

As Social Worker;

(A) Has a Master of Social Work (MSW) degree from a school of social work accredited by the Council on Social Work Education (preferred); or

(B) Has a baccalaureate degree in social work from an institution accredited by the Council on Social Work Education; or a baccalaureate degree in psychology, sociology, or other field related to social work; and has 1 year of social work experience in a healthcare setting and is supervised by an MSW; or

(C) Has a baccalaureate degree from a school of social work accredited by the Council on Social Work Education, is employed by the Hospice Compassus before December 2, 2008, and is not required to be supervised by an MSW.


State specific requirements:

  • Alabama – Minimum requirement of BSW and licensure in the state of Alabama
  • California – Minimum requirement of MSW and clinical experience relevant to the psychosocial needs of patients and families; an individual with a BSW is not qualified as a social worker in California
  • Colorado – Minimum requirement of BSW from a school accredited by the Council on Social Work Education, Master’s degree preferred (MSW)
  • Connecticut -  Minimum requirement of MSW from a school accredited by the Council on Social Work Education; an individual with a BSW is not qualified as a social worker in Connecticut
  • Louisiana – MSW from an accredited school of social work AND current, valid licensure as a SW in the state (LMSW), AND has 1 year of experience in health care with documented clinical experience appropriate to the counseling and casework needs of the terminally ill
  • Massachusetts - Social Worker means an individual who is currently licensed to practice social work under the licensure categories of Licensed Independent Practitioner of Clinical Social Work, or Licensed Certified Social Worker or Licensed Social Worker.
  • Mississippi - Bachelor Degree from a school of social work accredited by the Council on Social Work Education and at least one year of documented clinical experience appropriate to the counseling and casework needs of the terminally ill
  • New Hampshire – Masters’ degree from a graduate school of social work OR a bachelor’s degree in a related health or human services field, with at least 2 years’ experience as a social worker and the individual has established a consultative relationship with a masters’ prepared social worker
  • New Jersey - NJ defines social work practice in 2 ways – as clinical and non-clinical. 
    • Clinical social work includes:
      • Clinical assessment, clinical case work, psychotherapeutic counseling, individual advocacy, supervision of others in clinical/ non-clinical practice
      • Requires a Masters’ Degree in Social Work and Licensure in the state of New Jersey (LCSW or LSW)
    • Non-clinical social work includes:
      • Social work assessment, social work counseling, social work consultation and social work planning
      • Requires a bachelor’s degree in social work and Certification in the state of New Jersey (CSW)
  • New Mexico – Licensure is required, BSW is minimum education required but must be supervised by MSW, MSW is preferred education for hospice social worker
  • Ohio – Licensure required
  • Oklahoma – Licensure required
  • South Carolina – Licensure required
  • Texas - active licensure in the state of Texas as a master social worker (MSW) and one year of social work experience in a health care setting; or active licensure in the state of Texas as a baccalaureate social worker, one year of social work experience in a health care setting, and if employed by Compassus after December 2, 2008, must be supervised by a qualified MSW.
  • Wisconsin – minimum of BSW from a school accredited by the Council on Social Work Education and certification by the state of Wisconsin
  • West Virginia – minimum of BSW and licensure according to education level (LSW = BSW + license, LMSW = MSW + license, LCSW = MSW + practice hours + license)

As Volunteer Coordinator;

Candidates must possess a high school diploma or equivalent. College degree preferred. Experience in Social Services, Human Services, Resource Management or related field is helpful; or equivalent combination of education and experience. Prior experience managing volunteer services or non-profit organization is a plus.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentage.


Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to volunteers, public, colleagues, patients and families of patients.


Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.


Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office Suite software.  Previous experience in use of an electronic medical record is helpful.


Other Qualifications

Strong leadership, organizational, interpersonal, communication and teaching skills with presentation experience. Creativity in preparing and making presentations. Must be of high integrity including maintenance of confidential information including all personnel and patient records. Ability to work a flexible schedule, to include some evenings and weekends. Must be able to travel frequently.


Certifications, Licenses and Registrations

Certified Social Worker in the state of employment. Must have a valid driver’s license and auto liability insurance.


Other Skills and Abilities

Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Must be able to tend the geriatric and the terminally ill. Ability to communicate with the families of patients. Ability to make presentations to the public, colleagues, and groups of volunteers.



Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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