Undergraduate Intern in Brentwood, TN at Compassus

Date Posted: 3/24/2018

Job Snapshot

Job Description

Current Compassus Colleagues: Please apply via Workday.

At Compassus, our mission is to provide hospice care to terminally ill patients and their families with Compassion, Integrity, and Excellence. The Colleagues of Compassus are committed to keeping The Hospice Promise by delivering the highest quality of care, serving the needs of patients and families and spreading the stories of hospice to those whom they come into contact. Our goal is to provide the greatest possible comfort and care for those who experience one of life’s most intimate and challenging moments.

Compassus also provides palliative care to improve quality of life for patients and families who may also be seeking aggressive treatment for their serious illness. Compassus palliative care services can offer relief from symptoms and pain and a care plan based on your values and needs.

  • Orders mobile devices, computers and other peripherals as required for new and existing users.
  • Receives, tracks and disposes of recycled or out-of-service hardware in accordance with established policy and procedure; maintains inventory of equipment available for re-use.
  • Prepares, packages and ships all outgoing equipment; accepts deliveries (mail, Fed-ex, UPS), processes and distributes to appropriate person.
  • Maintains and tracks contracts and expiration dates for all IT related service contracts, to include phone line, data, copier/printer/scanner (MFP), postal meter and software. Works with management to renew contracts as appropriate.
  • Maintains mobile carrier accounts (Verizon, Sprint, AT&T, etc.) to ensure that line usage is as accurate as possible and reduce waste. Perform MACD updates as required.
  • Conducts routine audits of mobile carrier accounts to reconcile usage against active colleagues, identify cost overages and keep user lists updated.
  • Maintains conference line and e-fax accounts. Perform MACD updates as required.
  • Delivers initial triage for reported problems with cell phones, tablets, computers, peripherals, and IP/ POTS telephones and routes work within the IT Helpdesk as appropriate.
  • Maintains clear documentation and status of reported problems and requests within IT project/problem tracking systems and within associated vendor tracking systems.
  • Works with and coordinates vendors to troubleshoot and resolve issues.
  • Clearly documents operating procedures for accomplishing specific job duties.
  • Maintains strict privacy standards when handling sensitive company data and maintains confidentiality of protected health information consistent with the HIPAA law.
  • Demonstrates knowledge and command of Company and IT specific policies and procedures.
  • Adheres to existing SLAs in completing assigned tasks.
  • Performs other duties as assigned.

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